Job Information:
Date Opened
- 02/11/2026

Job Type
- Full time

Industry
- IT Services

City
- Mumbai

State/Province
- Maharashtra

Country
- India

Zip/Postal Code
- 400001
- Key Responsibilities:

-
- Support & Troubleshooting:
- Serve as the first point of contact for Ivalua-related support requests.
- Manage and resolve tickets in Jira by diagnosing, troubleshooting, and providing solutions to users located in Belgium, Germany, USA, India, France, Finland, Poland and potentially other countries.
- Escalate unresolved issues to AMS team (external partner) or Ivalua as necessary and follow up on progress.
- Configuration and solution design
- Configuration and design of the Ivalua platform tailored to our company's needs.
- Develop and maintain web services (SOAP, REST, APIs)



and work with CSV, XML, and other business standard document types for internal use.
- Coordination & Communication:
- Work closely with the SAP team to address integration-related issues.
- Coordinate with the AMS team for complex issues requiring deeper analysis.
- Liaise with Ivalua for critical system issues or software bugs.
- Documentation & Reporting:
- Maintain up-to-date knowledge base articles for common issues and solutions.
- Provide regular reports on ticket resolution status, trends, and recurring issues.
- Suggest improvements based on user feedback and issue patterns.

📌 Chief Manager (Mumbai)
🏢 ElfOnze Technologies
📍 Mumbai