We're looking for a
Product Support Specialist:This role isOffice Based, Hyderabad Office

Product Support Engineer (L1) | Night Shift - US EST/+ PST | Hyderabad

In this role you will
- Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT).
- Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations.
- Where necessary, time bound engagement of next level support with proper triage and case documentation.
- Active engagement with Knowledge base and forums utilizing help channels/resources.
- Consistently deliver aligning with set goals and beyond
- Collaborate with team members from all around the world.
- Consideration of privacy and security obligation

You've got what it takes if you have
- Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc.
- Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.




- Highly organized with understanding of processes, SLA's and tools used in product support ecosystem.
- Superior written and verbal communication skills.
- Customer centric mindset, with passion for helping customers and providing excellent customer service.
- Positive Attitude with ability to thinking out of the box.
- Patient, Organized, Composed and Positive Listener, thoughtfully responding to any situation.
- Strong analytical and problem-solving skills.
- Strong team player promoting and influencing positive team spirit towards inclusive success.
- The role requires working in 24x7 environment (mostly US shifts)

LI-Onsite

Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and adv

📌 Product Support Specialist (Hyderabad)
🏢 Cornerstone OnDemand
📍 Hyderabad