Job Summary

Key Responsibilities:
- Welcome guests professionally and create a positive first impression.
- Handle guest check-ins, check-outs, and room allocations efficiently.
- Respond to guest queries, requests, and complaints in a timely and courteous manner.
- Coordinate with Housekeeping, Maintenance, and Operations teams to ensure guest requirements are fulfilled.
- Monitor guest feedback and work towards improving guest satisfaction scores.
- Maintain accurate guest records and update information in the Property Management System (PMS).
- Assist in resolving service-related issues and escalate concerns when necessary.
- Ensure adherence to company policies, SOPs, and hospitality standards.
- Conduct guest follow-ups during and after their stay when required.
- Support occupancy management and room readiness coordination.
- Promote hotel services and amenities to enhance guest experience.
- Prepare daily reports and communicate operational updates to management.




- Handle cash collected at the property.

Qualifications & Experience:
- SSLC / PUC with Diploma, or certification in Hospitality Management (preferred).
- 1-4 years of experience in Guest Relations, Front Office, Customer Service, or Hotel Operations.
- Fluency in English and Hindi is mandatory.
- Ability to communicate effectively with guests, internal teams, and vendors.
- Professional verbal and written communication skills.
- Positive interpersonal and communication skills.
- Experience in hotels, serviced apartments, co-living spaces, or hospitality accommodations preferred.
- Strong customer service and problem-solving skills.
- Ability to handle guest concerns professionally and calmly.
- Familiarity with hotel PMS software is an advantage.

Pay: ₹9,035.55 - ₹25,000.00 per month

Work Location: In person

📌 Guest Relation Executive (Hyderabad)
🏢 Olive by Embassy
📍 Hyderabad