Job Title: Senior Consultant - D365 F&O; AMS Team Lead
Position: LA / AC
Experience: 8-12 years of experience
Job location: Bangalore / Chennai / Hyderabad
Position ID: J0726-1392
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Mandatory Skills
. Microsoft Dynamics 365 Finance & Operations (D365 F&O;)
. D365 Finance and Supply Chain Management Modules
. Application Managed Services (AMS) Support
. Incident, Problem and Change Management
. Service Delivery Governance
. Azure DevOps (ADO)
. ServiceNow
. Root Cause Analysis (RCA)
. Release and Deployment Coordination
. ITIL Framework
. Stakeholder Management
. Team Leadership
. Resource Planning and Work Allocation
. SLA/KPI Monitoring and Reporting
. Offshore Onsite Coordination
. Risk and Issue Management
. Knowledge Transition and Knowledge Management
Preferred Skills
. Power BI
. D365 Integrations
. BankFabric Integration Support
. Utilities / Energy Industry Experience
.
Managed Services Transition Experience
Experience
. 8-12 years overall IT experience
. Minimum 5 years of D365 F&O; experience
. Minimum 2-3 years leading AMS support teams
. Experience managing offshore delivery teams
. Experience participating in governance and service review meetings
Key Responsibilities
. Lead D365 AMS support team
. Manage ticket queues and workload distribution
. Drive SLA and KPI compliance
. Manage escalations and stakeholder communication
. Participate in weekly and monthly governance meetings
. Review RCA and Problem Management activities
. Support continuous service improvement initiatives
. Mentor and guide team members
CGI is an equal prospect employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and w
📌 Senior Consultant (Bengaluru)
🏢 CGI
📍 Bengaluru