Kazam EV Tech

Job Title: Customer Relationship Manager
Industry: EV Charging / Mobility Solutions

Employment Type: Full time

Role Overview:
We are seeking energetic and execution-oriented Customer Relationship Manager

(CRMs) to support our dealer network across India. As frontline representatives of Kazam,

CRMs will play a vital role in ensuring seamless operations, timely installations, and strong

relationship management at the ground level. This role demands high accountability,

proactive communication, and a customer-first mindset.

About Kazam:
Kazam is a leading provider of EV charging infrastructure and software

solutions in India. We partner with OEMs, dealers, fleet operators, and

end-users to enable the seamless adoption of electric mobility across the

country. With a growing network of smart chargers, intuitive platform tools, and

a pan-India service presence, Kazam is powering the shift toward a cleaner,

more sustainable future.

Key Responsibilities:
- Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.




- Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality

standards are met.
- Coordinate with vendors, technicians, and internal teams to resolve field-level issues and

delays.
- Share real-time updates on field activity through structured same-day reporting.
- Capture and escalate customer complaints or service issues for prompt resolution.
- Ensure dealer adherence to Kazam’s processes, SOPs, and device activation workflows.
- Track and support collections follow-up for pending payments or documentation.
- Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.
- Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket

raising).
- Assist in organizing local dealer review meetings or training sessions.
- Collect feedback and relay insights to the KAM/CRM for continuous improvement.

Key Requirements:
- 4-6 years of expe

📌 Customer Relationship Manager (Bengaluru)
🏢 Kazam EV Tech Private
📍 Bengaluru