Perfora is a unique and innovative brand that is disrupting the oral care category. Within 3 years, Perfora has carved out a robust brand name in the oral care space and is the largest digital-first oral care brand. Our vision is to improve oral hygiene for millions of Indian consumers.

Key Responsibilities:
- Utilize your experience in customer-facing roles to effectively address customer inquiries, resolve complaints, and provide personalized support to enhance the overall customer experience.
- Collaborate closely with cross-functional teams, including Sales and Marketing, to align customer engagement strategies with organizational objectives and sales targets.
- Maintain accurate records of customer interactions, feedback, and sales data using CRM (Customer Relationship Management) software to track performance metrics and identify areas for improvement.
- Demonstrate a deep understanding of brand identity, values, and product offerings to effectively communicate with customers and reinforce brand loyalty.




- Proactively identify opportunities to optimize customer engagement processes, streamline workflows, and enhance service delivery to meet or exceed customer expectations.
- Stay abreast of industry trends, competitor activities, and emerging technologies to continually innovate and enhance the customer experience.

Requirements:
- Certification in Customer Relationship Management (CRM) or related field.
- Prior experience of 1-3 years in a D2C Brand
- Familiarity with outbound calling techniques and sales strategies.
- Fluency in multiple languages to support a diverse customer base.

About Perfora:
Perfora is co-founded by Jatan Bawa and Tushar Khurana who cumulatively have more than 10+ years of experience across consumer internet and consumer brands. They met in 2016 on a train journey named Jagriti Yatra and have known each other since then.

Perfora is backed by marquee institutional investors like RPSG Capital Ventures, and Sauce: VC, Lotus Herbals Fam

📌 Customer Experience Associate (Gurugram)
🏢 Chipper Consumer
📍 Gurugram