Key Responsibilities
- Coordinate with academic, operations, LMS, and customer support teams to ensure seamless workflow.
- Analyze performance metrics, identify gaps, and implement corrective action plans.
- Ensure timely resolution of queries while maintaining high customer satisfaction standards.- Fetch and review Daily Productivity Reports for pending tickets and queries.
- Audit tickets and escalations regularly and provide constructive feedback to executives for improvement and to ensure FRR.
- Conduct Long Absenteeism and Withdrawal Analysis.
- Create login credentials for current students and complete student onboarding processes (Third Language, Hindi/English Parallel, Club Activities), including sending forms to parents and ensuring timely follow-ups.
- Collate records of renewals and new admissions.
- Run and track broadcast campaigns through CRM.

Workplace TypeIn-Office

Employment TypeFull-time

Experience Levelassociate

Monthly Compensation INR 30,000 - 35,000

Work Experience (years)1 - 4 years

EducationBachelor's Degree

Skills

credentialsabsenteeismcustomer supportescalations managementcustomer satisfactioncustomercrmcampaignsescalation resolutionconstructive feedback

📌 Sme-customer Support (Gurugram)
🏢 Cyboard School
📍 Gurugram