Job Requirements
Navigate to URL to fetch1. Loan Processing & Documentation
· Scrutinize and verify loan application documents for completeness and accuracy.
· Ensure timely login of files into the system and coordinate with credit and legal teams.
· Manage document collection, validation, and storage as per company policy.
2. Compliance & Risk Management
· Ensure adherence to internal policies, regulatory guidelines, and audit requirements.
· Monitor KYC compliance and flag discrepancies.
· Support internal and external audits with required documentation and clarifications.
3. Audit Responsibilities
· Maintain audit-ready documentation and records for all operational activities.
· Coordinate with internal audit teams during periodic and surprise audits.
· Address audit observations and ensure timely closure of audit points.
· Implement corrective actions and process improvements based on audit findings.
· Ensure branch operations are aligned with company’s SOPs and regulatory norms.
4. Customer Service & Coordination




· Act as a point of contact for customer queries related to documentation and disbursal.
· Coordinate with sales, credit, legal, and technical teams for smooth file movement.
· Ensure timely communication and updates to customers and stakeholders.
5. Disbursal & Post-Disbursal Activities
· Manage pre-disbursal checks and ensure compliance with sanction terms.
· Coordinate with central disbursal teams for timely fund release.
· Handle post-disbursal documentation, insurance, and registration follow-ups.
6. MIS & Reporting
· Maintain and update daily/weekly/monthly MIS for operational activities.
· Share reports with the Ops Head and other stakeholders as required.
· Highlight bottlenecks and suggest process improvements.
7. Team Support & Training
· Support junior team members in understanding processes and resolving issues.
· Conduct periodic training on documentation, compliance, and system updates.
job descriptions

Work Experience
4-6 years

📌 Branch Operations Manager (Mumbai)
🏢 Godrej Group
📍 Mumbai