Company: Marsh Risk
Description:
We are seeking a talented individual to join our Insurance Operations team at Marsh Risk, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Senior Manager - Insurance Operations (Grade E)
We will count on you to:
- Be an integral part of the team (Our team is new but growing at rapid pace with a vast diversity in the experience that each colleagues has i.e. campus and professionals from either insurance sector or different industry)
- Play a key role in building and transitioning functional capability to the service center, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
- Ensure timely delivery on all cases as per SLAs (i.e. Team meets SLAs on Accuracy, Productivity and TAT as per agreed standards)
- Regularly update process manuals
- Responsible for creation of SOPs for new processes
- Identify best practices that are followed across the industry and tailor them as per our needs
- Collaborate with multiple teams within Marsh, to provide top service to our clients
- Act as a mentor to new hires and ensure they have working knowledge of systems and processes.
- Conduct peer reviews as necessary, identify learning gaps for coaching opportunities and help improve quality scores
- Continuously identify areas for process improvement to increase efficiency as well as participate, monitor and/or oversee the initiatives.
- Manage and lead team members on a day-to-day basis to ensure the team meets service levels, measure and analyze team’s productivity, manage and prioritize the team’s workload to ensure high quality outcomes.
- Manage performance of the team, through regular review, addressing engagement activity and growth opportunities
- Prepare weekly/monthly productivity reports for the team.
- Have the ability to work and adjus
📌 Senior Manager (Mumbai)
🏢 Marsh
📍 Mumbai