Job Requirements
Role Summary:
Drive superior customer experience across the region by managing engagement initiatives, ensuring store compliance, and improving customer satisfaction.
Key Responsibilities:
Plan & execute customer engagement activities (events, celebrations, store activations)
Manage vendors (event agencies, hotels, collateral partners)
Monitor in-store customer touchpoints and experience standards
Drive customer connect programs (birthdays, anniversaries, premium segments)
Identify dormant customers and support reactivation strategies
Ensure adherence to customer service SOPs across stores
Conduct training on grooming, etiquette, and service standards
Perform store audits and track compliance metrics
Handle customer complaints and monitor CRM (Encircle) data
Requirements:
Graduate/Postgraduate
2–5 years in customer experience / retail / sales
Robust stakeholder management & interpersonal skills
High customer centricity and execution focus
Key Skills:
Customer Experience, Retail Operations, Store Audits, Customer Engagement, CRM, Vendor Management, Training & Development

Work Experience
As per the JD

📌 Regional Customer Experience Executive (Chennai)
🏢 Titan
📍 Chennai