Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital
way of life. We thrive at the intersection of innovation and impact, solving
real-world problems with cutting-edge technology and bold thinking. Here,
everyone has a voice, and every idea counts. If you’re ready to do the most
meaningful work of your career alongside people who are just as passionate as
you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path
and shape the future of our industry. This is something our employees work at
each day and is defined by our values: Disruption, Collaboration, Execution,
Integrity, and Inclusion. We weave AI into the fabric of everything we do and
use it to augment the impact every individual can have. If you are passionate
about solving real-world problems and ideating beside the best and the
brightest, we invite you to join us

We believe collaboration thrives in person. That’s why most of our teams work
from the office full time, with flexibility when it’s needed.



This model
supports real-time problem-solving, stronger relationships, and the kind of
precision that drives outstanding outcomes.

Job Summary

JOB SUMMARY

AS A SENIOR TECHNICAL SUPPORT ENGINEER, YOU WILL BE A CRITICAL POINT OF CONTACT
FOR OUR VALUED CUSTOMERS, ADDRESSING COMPLEX POST-SALES TECHNICAL ISSUES. YOU
WILL LEVERAGE YOUR IN-DEPTH ANALYTICAL SKILLS TO TROUBLESHOOT AND RESOLVE
CHALLENGING PROBLEMS, COLLABORATING WITH CROSS-FUNCTIONAL TEAMS TO ENSURE
CUSTOMER SUCCESS AND PRODUCT IMPROVEMENT. THIS ROLE REQUIRES YOU TO EFFECTIVELY
COMMUNICATE TECHNICAL SOLUTIONS TO BOTH TECHNICAL AND NON-TECHNICAL AUDIENCES,
CONTRIBUTING DIRECTLY TO PROTECTING OUR CUSTOMERS' DIGITAL WAY OF LIFE.

KEY RESPONSIBILITIES

* ACT AS A TIER 3 ESCALATION POINT, HANDLING COMPLEX TECHNICAL ISSUES FROM
CUSTOMERS, PARTNERS, AND INTERNAL SUPPORT TEAMS.

* PROVIDE ADVANCED TROUBLESHOOTING, CONFIGURATION GUIDANCE, AND BEST PRACTICE

📌 Senior Technical Support Engineer-SW Firewall (Bengaluru)
🏢 Palo Alto Networks
📍 Bengaluru