Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital
way of life. We thrive at the intersection of innovation and impact, solving
real-world problems with cutting-edge technology and bold thinking. Here,
everyone has a voice, and every idea counts. If you’re ready to do the most
meaningful work of your career alongside people who are just as passionate as
you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path
and shape the future of our industry. This is something our employees work at
each day and is defined by our values: Disruption, Collaboration, Execution,
Integrity, and Inclusion. We weave AI into the fabric of everything we do and
use it to augment the impact every individual can have. If you are passionate
about solving real-world problems and ideating beside the best and the
brightest, we invite you to join us

We believe collaboration thrives in person. That’s why most of our teams work
from the office full time, with flexibility when it’s needed.



This model
supports real-time problem-solving, stronger relationships, and the kind of
precision that drives excellent outcomes.

Job Summary

JOB SUMMARY

AS A SENIOR TECHNICAL SUPPORT ENGINEER FOR OUR PLATINUM SUPPORT TEAM, YOU WILL
PROVIDE ADVANCED, POST-SALES TECHNICAL SOLUTIONS TO OUR MOST VALUED CUSTOMERS.
THIS ROLE REQUIRES ADDRESSING COMPLEX ISSUES WHERE IN-DEPTH EVALUATION OF
MULTIPLE FACTORS IS ESSENTIAL. YOU WILL BE A CRITICAL THINKER, ADEPT AT USING
SOPHISTICATED METHODS AND TECHNIQUES TO ACHIEVE RESULTS, AND SKILLED AT
COMMUNICATING INTRICATE TECHNICAL DETAILS TO BOTH TECHNICAL AND NON-TECHNICAL
AUDIENCES.

KEY RESPONSIBILITIES

* PROVIDE ADVANCED POST-SALES TECHNICAL SUPPORT, INCLUDING CONFIGURATION AND
TROUBLESHOOTING, TO PLATINUM CUSTOMERS VIA PHONE, EMAIL, AND WEB.

* MEET OR EXCEED ENHANCED RESPONSE TIME SLAS FOR MISSION-CRITICAL SYSTEMS
COVERED UNDER THE PLATINUM SUPPORT OFFERING.

* MA

📌 Senior Technical Support Engineer- Platinum Support (Bengaluru)
🏢 Palo Alto Networks
📍 Bengaluru