Job description:

Job Description

Experience- 7 to 12 Years

Key Responsibilities
- Lead and manage
Major Incidents (P1/P2)
across IT and telecom environments.
- Own the
end-to-end incident lifecycle
: detection, triage, escalation, resolution, and closure.Coordinate bridge calls and war rooms with application, infrastructure, and vendor teams.
- Manage incidents impacting
BSS systems
preferably Front End Portals, CRM - Salesforce, Integration - Tibco, Billing -E// , SAP and OSS/networks.
- Provide timely and accurate
stakeholder communications
(status updates, outage notifications).
- Drive
Root Cause Analysis (RCA)
and post-incident reviews.
- Identify recurring issues and work with Problem and Change Management teams.
- Track and report KPIs:
MTTR, SLA compliance, incident trends
.
Required Skills
Strong knowledge of
telecom BSS platforms
.
- Solid knowledge of Cloud Technologies AWS and Azure.
- Hands-on experience with
ITIL Incident and Problem and Change Management
.
- Familiarity with monitoring and ticketing tools (ServiceNow, Elastic, OpsRamp, NewRelic etc.).
- Excellent communication, leadership, and crisis management skills.

📌 MIM with mandatory Telecom experience- 7 to 12 years (Pune Division)
🏢 Wipro
📍 Pune Division