Director – All India Soft Services
Account:
Schneider Electric India (SEI)

Business Unit:
Work Dynamics – Integrated Facilities Management (IFM)

Location:
India (National Role)

Reporting To:
Account Director / Country IFM Lead

Direct Reports:
Regional Soft Services Leads, Facilities Managers, Vendor Partner Teams

Role Purpose
The Director – All India Soft Services is responsible for leading and governing the delivery of all soft services across Schneider Electric’s India portfolio, including corporate offices, engineering centers, manufacturing support locations, innovation hubs, and other business facilities.

The role is accountable for developing and executing a best-in-class workplace experience strategy while ensuring operational excellence, compliance, sustainability, service consistency, and financial performance. The incumbent will lead large multi-location teams and strategic vendor partners, driving service innovation and continuous improvement aligned with Schneider Electric’s workplace, employee experience, and ESG objectives.

Key Responsibilities




Strategic Leadership & Governance
- Develop and execute the national soft services strategy across the Schneider Electric India portfolio.
- Establish standardized operating procedures, governance frameworks, and service delivery models across all locations.
- Drive operational excellence, workplace experience enhancement, and continuous improvement initiatives.
- Act as the senior escalation point for all soft services-related operational matters.
- Partner with Schneider Electric leadership and JLL account leadership to align service delivery with business objectives.

Soft Services Operations Management
Provide strategic oversight and governance for:
- Housekeeping & Janitorial Services
- Pantry & Refreshment Services
- Reception & Front-of-House Services
- Mailroom & Courier Management
- Workplace Experience & Concierge Services
- Landscaping & Horticulture
- Pest Control Programs
- Event & Meeting Ro

📌 Director, Facilities Manager (Bengaluru)
🏢 JLL
📍 Bengaluru