Job Requirements
Key Responsibilities:

Develop Customer Engagement strategies based on market trends and competitive analysis, focusing on regions with high potential and low customer churn
Accountable for boosting After Sales Service performance, thereby expanding customer market share
Oversee workshop capacity and meet established targets related to job orders and service throughput
Assess individual customer requirements and deliver services that surpass expectations
Guarantee customer satisfaction by ensuring quality and timely completion of work
Enhance customer loyalty and retention by providing continuous care and attention
Supervise all service department staff and evaluate their performance
Promote Customer Engagement events organized by Royal Enfield well ahead of time to generate market excitement
Coordinate service camps to grow service market share and centrally track their effectiveness in terms of incremental revenue for dealers and Royal Enfield
Participate in formulating a strategic business plan for spare parts, including Market Monitoring,



channel partner and dealer visits, and competitor analysis
Ensure prompt resolution of customer complaints within agreed timelines, including onsite feedback management
Lead Product Quality Reporting by gathering Pre Delivery Inspection feedback from distributors and conducting warranty claim parts audits
Design appealing schemes targeting customers to encourage service visits to the workshop
Communicate with customers through channels such as SMS and social media about the advantages of timely periodic servicing, service reminders, and follow-up calls to drive revenue growth and increase age-segmented unique customer market share
Notify customers in advance about perks related to services like Extended Warranty, Roadside Assistance, insurance renewal, and Annual Maintenance Contracts offered by Royal Enfield
Provide customers with daily advice on additional motorcycle care and maintenance
Hold regular meeti

📌 Area Service Manager (Mumbai)
🏢 Royal Enfield
📍 Mumbai