Location: PwC Acceleration Center, Bangalore (Bengaluru)
Work Mode: Work from Office
Shift: Night shift (US time zones) openness to night shift is required
Experience: 9 to 13 years (relevant payroll experience)
Employment Type: Full time
About the role:
The Manager, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.
Key responsibilities
- North America focus: Lead the US payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, time corrections, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4).
- Systems & Tools: Execute payroll using Oracle Fusion Payroll; integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow.
- Service Delivery:
Lead validation of payroll inputs, reconcile with outputs, and address errors or discrepancies
Lead communication and coordination between PwC team, client, and payroll service providers, escalating issues as necessary and identifying potential resolutions, and regularly reporting on status
- Compliance & Controls: Adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs.
- Vendor & Stakeholder management: Coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.
- Reporting: Monitor and manage service level agreements, key performance indicators, customer performance indicators, and support monthly and quarterly business reviews
- Continuous Improvement: Identify process gaps and automate where possible (e.g., templates,
📌 US Payroll Manager (Bengaluru)
🏢 PwC
📍 Bengaluru