Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- Excellent communication skills in English (Hindi language proficiency an added advantage).
- 0-1 year of experience in a similar role or industry.
- Solid listening skills with ability to understand customers' concerns accurately.
- Basic computer knowledge with proficiency in MS Office applications.
📌 Customer Support Associate (Noida)
🏢 Mopid
📍 Noida