Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and skilled manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 1-5 years of experience in BPO/Call Center environment.
- Excellent communication skills with ability to handle high-pressure situations.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
📌 Call Center Executive (Hyderabad)
🏢 FERNANDEZ FOUNDATION
📍 Hyderabad
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