Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Your future duties and responsibilities
Job Title: IVR QA & Integration Test Analyst
Position: Senior Software Engineer
Experience: 4–6 Years
Category: Software Engineer
Shift: Rotational Shift
Work Mode: Hybrid (3 days WFO)
Primary Location: Bangalore
Employment Type: Full Time
Required Qualifications To Be Successful In This Role
Role Summary:
We are seeking an experienced IVR Tester with integration expertise to manage, maintain, and optimize.
- 4+ years of QA and Integration Testing experience.
- 4+ years testing IVR platforms (Five9, Genesys, Amazon Connect, Cisco CVP, NICE CXone, etc.).
- Experience testing AI powered customer service solutions and conversational IVR applications.
- Strong background in Telecom or Contact Center environments.
Scope of Work:
Support testing activities across the following initiatives:
AI Features
- AI Call Summary Generation (Inside Sales)
- AI Call Summary Generation (Customer Care)
Activities
- Validate AI generated summaries
- Verify transcription accuracy
- Test business rules and prompt outputs
- Validate CRM updates
- End to end workflow testing
Five9 IVR Enhancements
Support testing for:
- 30 Day Current Customer VIP Treatment
- En Route Kindness Messaging
- CCCS Reporting
- Sales Journey O
📌 IVR QA (Bengaluru)
🏢 CGI
📍 Bengaluru