Roles and Responsibilities :
- Managing the end user support team to ensure that all issues are resolved in a timely and efficient manner.
- Developing and implementing strategies to improve end user satisfaction and productivity.
- Providing technical support to end users for hardware and software issues.
- Managing user accounts, permissions, and access to network resources.
- Setting up and maintaining backup and recovery procedures for end user data.
- Monitoring and managing system performance to ensure optimal performance for end users.
- Creating KBs and Self-help solutions and Support for user awareness campaigns.
- Ensuring compliance with security policies and procedures to protect sensitive data and information.
- Troubleshooting and resolving technical issues related to end user devices and applications.
- Managing software updates and patches to ensure that end user systems are up-to-date and secure.
- Developing and maintaining documentation and standard operating procedures for the end user support team.




- Laise with vendor for hardware repair and replacements.

Role Expectations :
- Strong understanding of Windows, SCCM & Intune.
- Experience with ITIL framework and ITSM platforms.
- Solid leadership, communication, and conflict-resolution skills.
- Analytical mindset to drive data-based decisions on service improvement.
- Ensure end users have reliable, secure, and effective access to tools.
- Reduce downtime and improve support response/resolution times.
- Foster a user-focused culture within the IT support function.
- Enable productivity through proactive support and modern device management.
- Review trend of support cases related to endpoint, deployment, and areas to identify any areas of concern, propose, and implement improvement measures.
- Communication skills – verbal and written.
- Takes initiative, offers insights on optimization.

📌 System Administrator (Chennai)
🏢 Ramco Systems
📍 Chennai