Role Purpose:

The Service Designer / Senior UX Designer owns the “What and Why” of the product. This role ensures that the product is solving the right problems, for the right users, in the right way, by translating user needs, program context, and learning outcomes into meaningful product experiences.

You will work closely with Product Manager Ops, LxD, UX, Research, Analytics, and Program teams to define journeys, shape solutions, continuously improve user outcomes, and drive the validation of innovations from concept through scale.

Key Responsibilities:

1. Product Discovery & Problem Framing
- Lead problem definition grounded in user, program, and field realities
- Identify key user needs, constraints, and opportunity areas
- Translate ambiguity into explicit problem statements and solution directions
- Conduct user research, stakeholder interviews, and field immersions to validate problem statements
- Synthesize qualitative and quantitative insights into actionable product opportunities
- Ensure product opportunities are rooted in real learner, educator, and ecosystem needs

2.



Experience Design & Journey Ownership
- Own end-to-end user journeys (Explore → Decide → Learn → Transition)
- Define experience flows, interaction patterns, and product principles
- Ensure coherence across touchpoints (app, content, support systems)
- Continuously identify friction points and opportunities to improve engagement, retention, and outcomes
- Advocate for learner and educator needs throughout the product lifecycle

3. Requirements & Product Definition
- Create PRDs, user stories, and acceptance criteria
- Define scope and success criteria for features and journeys
- Collaborate with Engineering to ensure clarity and feasibility
- Ensure requirements clearly articulate the user problem, desired outcome, and success measures
- Support delivery teams in making informed trade-offs while preserving user value

4. Roadmap & Prioritization
- Prioritize product roadmap based on:
- U

📌 Service Designer (Bangalore Metropolitan Area)
🏢 Quest Alliance
📍 Bangalore Metropolitan Area