ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive setting driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
As an IT Systems Engineer at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.
What You Will Do
Your role will involve delivering software development and engineering work to a high standard, working closely with your team and stakeholders.
Key Responsibilities Include
- Serve as the primary contact for user IT issues, addressing calls and emails.
- Analyze and resolve technical and operational problems while maintaining work logs in CRM tools and document all calls.
- Provide timely assistance to internal users and promote high customer service standards.
- Take ownership of user issues and ensure fast resolution.
- Support administrative computer-based applications.
- Develop solutions for recurring issues and contribute to the Knowledge bank.
- Supply statistical data for weekly Service Desk reports.
Your Profile
You will bring relevant software development and engineering experience, along with the following qualifications and skills.
Required Qualifications And Experience
- A bachelor's degree in a relevant discipline
- Experience in client services and operations or a related area
- Strong attention to detail and effective communication skills
- Willingness to travel as required (approximately 5%)
What ICON Can Offer You
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you an
📌 IT Systems Engineer (Chennai)
🏢 ICON
📍 Chennai