Technical Support Manager (Chennai)

Technical Support Manager (Chennai)

16 Aug
|
UNIFY TECHNOLOGIES
|
Chennai

16 Aug

UNIFY TECHNOLOGIES

Chennai

Seniority: 8 - 10 years

Environment: High-scale, on-premises

Primary Goal: Stabilize Production, Prevent Incidents, Improve Observability & Integrations

Role Overview

We are looking for a hands-on Solution Architect with strong experience in payments systems

(BBPS/UPI/IMPS) to drive production stability, system observability, and partner integrations.

The role requires deep expertise in Java-based systems, robust debugging skills, and the ability to

handle real-time transaction systems under high load.

Key Responsibilities
- Lead production incident troubleshooting (Txn Failures, Latency, 503 errors)
- Analyse and resolve reconciliation & settlement issues
- Handle certificate/signature-related issues and security flows
- Design and improve system architecture for reliability & scalability
- Strengthen monitoring & observability (logs, alerts, dashboards)




- Manage and stabilize integrations with banks, billers, and partners
- Work closely with internal teams, external partners, and NPCI stakeholders
- Drive RCA and preventive measures for recurring incidents.

Must-Have Skills
- 812 years of experience in backend systems
- Strong Java / Spring Boot expertise
- Experience in payments systems (UPI / IMPS / BBPS / Payment Switch)
- Proven experience in production troubleshooting at scale
- Strong understanding of:
- API integrations
- Distributed systems
- On-premises infrastructure
- Hands-on with monitoring & observability tools
- Experience handling real-time transaction systems

📌 Technical Support Manager (Chennai)
🏢 UNIFY TECHNOLOGIES
📍 Chennai

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