Experience - 8 to 12 Years

Work Location - Pune

Job Description NOC

What does a outstanding Network Operations” do in Fiserv?

As a Network Professional, you will be a part of the Fiserv’s Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process.

In addition to core operational responsibilities, the role will contribute to automation, operational efficiency, and AI-driven initiatives that support the continued evolution of Network Operations capabilities.

The role is required to be performed from Fiserv India offices providing overlap with US working hours,



hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model .

What you will do:
- Work on a diverse enterprise infrastructure environment, including Versa/Cisco SD-WAN, Arista, Juniper, F5, and Citrix NetScaler platforms, with foundational knowledge of Palo Alto and Cisco ASA security technologies.
- Investigate and restore network services across on-premises, AWS, and Microsoft Azure environments, collaborating with cross-functional teams during incidents, changes, maintenance activities, and root cause analysis (RCA).
- Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues.
- Deep dive into complex ongoing issues and provide inputs to fast track the resolution.
- Will jump on technical bridge calls and gather the information needed to investigate the hi

📌 Network Operations Center Engineer (Pune)
🏢 Fiserv
📍 Pune