Key Responsibilities
- Handle inbound calls with professionalism and empathy.
- Provide accurate information, resolve queries, and ensure customer satisfaction.
- Document customer interactions and escalate issues when necessary.
- Adhere to process guidelines, compliance standards, and service-level agreements (SLAs).
- Maintain a positive and professional demeanor while representing the organization globally.
Eligibility Criteria
- Fresh graduates (any stream) are welcome to apply.
- Excellent verbal and written communication skills in English.
- Ability to work in rotational shifts, including night shifts.
- Strong listening skills, patience, and customer-centric approach.
- Basic computer knowledge and typing speed proficiency.
Desired Skills
- Confidence in handling international customers.
- Problem-solving ability with attention to detail.
- Team player with adaptability to dynamic work environments.
- Willingness to learn and grow in a fast-paced industry.
Education
- Minimum qualification: Graduate in any discipline.
- Candidates pursuing final year or awaiting results may also be considered.
Benefits
- Competitive salary.
- Comprehensive training and skill development programs.
- Exposure to global customer service standards.
- Growth opportunities opportunities within the organization.
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