Job Title: Patient Support Associate - US Healthcare

Location:
Bengaluru / Work from Office

Shift:
US Shift (Night Shift)

Employment Type:
Full-Time

Experience:
0 to 3 Years

Joining Date:
Mandatory Join on
20 August 2026

Key Responsibilities
- Handle inbound and outbound calls related to patient support activities.
- Assist patients with appointment scheduling, rescheduling, and cancellations.
- Provide accurate information regarding healthcare services, insurance verification, and eligibility.
- Maintain patient records and update information in internal systems.
- Respond to patient inquiries through phone, email, or chat in a professional manner.
- Follow HIPAA and organizational compliance guidelines.
- Coordinate with healthcare providers, insurance companies, and internal teams to resolve patient concerns.
- Ensure adherence to quality standards, productivity metrics,



and service-level agreements (SLAs).
- Document all interactions accurately and comprehensively.

Experience
- 0 to 3 years of experience in customer service, healthcare support, BPO, call center, or related roles.
- Freshers with excellent communication skills are encouraged to apply.

Required Skills
- Excellent verbal and written English communication skills.
- Strong interpersonal and customer service skills.
- Ability to work in a fast-paced setting.
- Good listening and problem-solving abilities.
- Basic computer proficiency and familiarity with MS Office applications.
- Willingness to work in US shifts/night shifts.
- Ability to maintain confidentiality and handle sensitive patient information.

📌 US Healthcare Voice Process (Bengaluru East)
🏢 ResultsCX
📍 Bengaluru East