Position: Front Desk Manager
Department: Front Office / Guest Relations
Location: Kohka Lake Adventure Camp, near Pench National Park, Seoni, Madhya Pradesh
Employment Type: Full time
About the Role
Kohka Lake Adventure Camp is looking for a Front Desk Manager who can manage the complete front-office operation and ensure an excellent guest experience from booking to check-out.
Key Responsibilities
- Manage daily front-desk and reception operations.
- Supervise reception staff and prepare duty/shift rosters.
- Handle guest check-in and check-out.
- Manage room, camping and activity reservations.
- Coordinate with housekeeping, restaurant and adventure-activity teams.
- Handle guest queries, complaints and service recovery professionally.
- Manage billing, POS, cash collection and daily front-office closing.
- Coordinate activity bookings such as boating, kayaking and adventure activities.
- Maintain accurate guest records and reservation information.
- Coordinate OTA/online bookings and avoid overbooking.
- Upsell rooms,
restaurant packages and adventure activities.
- Monitor guest feedback and improve service quality.
- Prepare daily occupancy, revenue and guest reports for management.
- Ensure front-office SOPs, safety procedures and guest policies are followed.
Candidate Requirements
- Experience: 0–4 years in hotel/resort front office; supervisory experience preferred.
- Good communication skills in Hindi and English.
- Strong customer-service and problem-solving skills.
- Comfortable with computers, POS and hotel/reservation software.
- Good knowledge of billing, cash handling and basic reporting.
- Ability to manage staff and work under pressure.
- Professional, well-groomed and guest-friendly personality.
- Hospitality/resort experience preferred.
Working Style
The candidate should be comfortable working in a resort/adventure-camp environment, including weekends and holidays. Flexible shift availability is required.
📌 Front Desk Manager (Khawasa)
🏢 Kohka Lake Adventure Camp
📍 Khawasa
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