Role & responsibilities
- Responsibilities
- Visiting the insurer / corporate offices as per the schedule
- Monitor the portfolio , outstanding & facilitate for timely closure
- Review the queries received from the customer and work towards first time resolution
- Guide team members in resolving escalations from customers
- Review the reports sent by the team members and take necessary actions (issues with respect to claim registration /Processing/Settlement/ Error Log etc.) based on the report.
- Coordinate with backend team and help in getting the claims actioned
- Conduct weekly/monthly reviews with the clients / team members to understand their concerns and help simplify the process
- Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements
- Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like current reports/ Data Analysis / helpdesk /wellness-related activity and more.

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Work from office only

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