Key Responsibilities
- Manage a portfolio of assigned client accounts and maintain regular communication.
- Build strong, qualified relationships with clients and understand their business needs.
- Serve as the primary contact for inquiries, requests, feedback, and complaints.
- Conduct client meetings, check-ins, presentations, and business reviews.
- Recommend suitable products, services, or solutions based on client requirements.
- Coordinate with sales, operations, product, finance, and support teams to deliver client requirements.
- Track client satisfaction, account performance, service issues, and follow-up actions.
- Resolve problems promptly and escalate complex issues when necessary.
- Support contract renewals and help improve client retention.
- Identify upselling, cross-selling, and new business opportunities.
- Maintain accurate client records and communication history in the CRM system.
- Prepare account reports and share client feedback with management.
- Monitor at-risk accounts and develop action plans to address dissatisfaction.




- Meet individual and team targets related to retention, revenue, satisfaction, and service quality.jobdescription+1

Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- 1–3 years of experience in client relations, customer service, sales, account management, or a similar role.
- Strong verbal, written, presentation, and negotiation skills.
- Excellent customer-service and problem-solving abilities.
- Ability to understand client needs and recommend appropriate solutions.
- Proficiency in CRM systems, Microsoft Office, Google Workspace, or similar tools.
- Strong organization, follow-up, and time-management skills.
- Ability to work independently and collaborate effectively with internal teams.
- Willingness to travel or attend client meetings, if required.

Key Performance Indicators
- Client retention and renewal rate.
- Client satisfaction or Net Promoter Scor

📌 Client Relationship Executive (Chennai)
🏢 Merloam Estate
📍 Chennai