Vacancy No

VN183

Location City

Bengaluru

Location Country

India

Business Unit

Global Delivery

Employment Type

Full-Time

About Systal

We are Systal: a global managed network, cloud and security transformation specialist.

We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and cutting-edge potential of their IT infrastructure

Description

As part of a new project supported by our Bangalore team, this role will provide L3 engineering support for endpoint, device lifecycle and colleague computing services, supporting both operational resolution and service improvement.

Key Responsibilities
- Support Intune-first device management and SCCM transition / sunset activity.
- Support Autopilot readiness, zero-touch provisioning and endpoint build standards.
- Provide technical escalation for complex device, endpoint, MDM and lifecycle issues.




- Support device lifecycle processes from procurement through provisioning, support, return and decommission.
- Contribute to CMDB and asset data accuracy for CE-managed devices.
- Support endpoint compliance, policy enforcement and security baseline activity where in scope.
- Assist with endpoint agent rationalisation to improve device performance.
- Support L2 Technicians and Tech Bar teams with complex device and endpoint issues.
- Identify opportunities for knowledge, standardisation, automation and shift-left.

Key Requirements
- Intune, SCCM/MECM, Autopilot, Windows endpoint management and MDM.
- Device lifecycle, asset/CMDB and endpoint support processes.
- Endpoint troubleshooting and performance analysis.
- Understanding of security baselines, controlled change and compliance requirements.
- Ability to work with L1, L2, Tech Bar and platform teams.
- Undergraduate degree / Postgraduate or equivalent experience
- Access to Intu

📌 EUC (Bengaluru)
🏢 Systal Technology Solutions
📍 Bengaluru