Job Responsibilities
- Handle incoming and outgoing calls from customers/clients.
- Communicate with customers in Hindi and English professionally.
- Understand customer queries, complaints, and service requirements.
- Coordinate with the concerned service/technical/field teams for issue resolution.
- Follow up with engineers/teams regarding pending service requests.
- Provide customers with updates on service status and expected timelines.
- Record call details, complaints, follow-ups, and resolutions in Excel/HRMS/CRM.
- Escalate unresolved or urgent issues to the concerned manager.
- Maintain proper documentation and daily call reports.
- Ensure timely follow-up and good customer satisfaction.
- Coordinate between customers, field engineers, and internal departments.





Skills Required

Mandatory
- Excellent Hindi communication – speaking is essential.
- Good English communication – speaking and basic writing.
- Good telephone etiquette.
- Active listening and customer-handling skills.
- Basic computer knowledge.
- MS Excel and MS Word knowledge.
- Valuable follow-up and coordination skills.
- Problem-solving ability.
- Ability to handle multiple calls/tasks.
- Patience and a polite attitude.
- Valuable attention to detail.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Call Coordinator (Chennai)
🏢 Zigma Technologies India P
📍 Chennai