Job Title: Production Support Developer - Global Consumer Services

Location: Hyderabad, India

Job Summary: We are seeking a hands-on Production Support Developer to maintain and enhance Mattels legacy CRM and retail web applications, the middleware layers that connect them, and integrations to Salesforce Service Cloud and other enterprise services. This role is focused on day-to-day L2/L3 support, implementing small enhancements and bug fixes across back-end and front-end stacks (including HTML/CSS), troubleshooting integrations (.NET and PowerBuilder based), and keeping runbooks / monitoring current. The ideal candidate has robust .NET development skills, practical front-end experience (HTML/CSS), plus experience with legacy PowerBuilder apps, MSSQL, middleware/ESB, Avalara tax integrations and Salesforce integration patterns.

Key Responsibilities:

Production Support & Incident Management
- Provide L2/L3 production support for Legacy apps, middleware components and Salesforce Service Cloud integration points.
- Triage issues, deliver timely mitigation,



and participate in RCA and post-incident reviews.
- Respond to on-call rotations and follow incident communication practices to keep stakeholders informed.

Development, Enhancements & Fixes
- Implement small to medium application enhancements and bug fixes across .NET web apps, PowerBuilder modules, integration mappings, and front-end UI (HTML/CSS).
- Build and maintain responsive, accessible UI components, update web pages, and fix cross-browser layout or styling issues.
- Develop, test and deploy code changes: C#/.NET, ASP.NET (Framework/Core), PowerBuilder fixes, HTML5/CSS3, SQL scripts and middleware configuration changes.
- Perform code reviews, unit testing and assist with regression testing to ensure changes do not impact production stability.

Front-end / UI Support
- Troubleshoot and fix front-end issues (layout, styling, responsive behavior) using HTML5, CSS3, and browser developer tools.
- Ensure cons

📌 Production Developer (Hyderabad)
🏢 Estuate Software
📍 Hyderabad