Senior Manager – Operations

Location: Remote
Job Type: Full-Time
Experience: 7+ Years
Salary: 8LPA to ₹14 LPA
Industry: SaaS / Technology

About the Role

We are looking for an experienced and results-driven Senior Manager – Operations to lead and optimise our day-to-day business operations. The ideal candidate will have strong leadership experience, excellent organisational skills, and a proven ability to build efficient processes, manage teams, improve operational performance, and drive business outcomes.

This is a leadership role for someone who can take ownership, work independently, and collaborate closely with senior management and cross-functional teams.

Key Responsibilities
- Lead and manage day-to-day business operations to ensure smooth and effective execution.
- Develop, implement, and improve operational processes, policies, and workflows.
- Manage and mentor operations teams, ensuring clear goals, accountability, and performance.
- Define and track KPIs, SLAs, operational metrics, and performance targets.




- Identify operational gaps and implement solutions to improve productivity and efficiency.
- Work closely with leadership, HR, Finance, Sales, Customer Success, and Technology teams.
- Monitor team performance and provide regular operational reports to senior management.
- Manage resource planning, workforce allocation, and operational capacity.
- Establish SOPs and ensure consistent adherence across teams.
- Identify opportunities for automation, cost optimisation, and process improvement.
- Handle escalations and resolve operational challenges effectively.
- Support client and stakeholder management when required.
- Ensure operational processes align with company goals and business objectives.
- Drive a culture of accountability, ownership, continuous improvement, and high performance.

Requirements
- 7+ years of experience in operations, business operations, or a related management role.
- Proven experience managing teams and leading operational

📌 Senior Manager of Operations (India)
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