About the Role

We are seeking a seasoned Salesforce Functional Consultant with 6–8 years of experience delivering end-to-end Salesforce implementations across Sales Cloud, Service Cloud, and Marketing Cloud. You will act as the bridge between business stakeholders and technical teams — leading discovery, shaping solutions, and driving adoption. Knowledge of Salesforce Automotive Cloud is highly preferred and will be a significant advantage for our automotive-sector engagements.

Key Responsibilities
- Lead requirement-gathering workshops, discovery sessions, and business process mapping with client stakeholders.
- Translate business requirements into functional specifications, user stories, and solution designs across Sales, Service, and Marketing Cloud.
- Configure Salesforce declaratively — objects, fields, record types, page layouts, Flows, validation rules, approval processes, and assignment rules.
- Design end-to-end processes: lead-to-cash (Sales Cloud), case management, omni-channel, entitlements and knowledge (Service Cloud), and customer journeys, segmentation,



and campaign automation (Marketing Cloud).
- Conduct fit-gap analysis and recommend best-practice, out-of-the-box solutions before customization.
- Prepare and execute UAT plans, coordinate testing cycles, and manage defect triage with development teams.
- Drive data migration mapping, cleansing strategy, and cutover planning.
- Deliver end-user training, create training materials, and champion user adoption.
- Support pre-sales activities — demos, proofs of concept, and effort estimation — as needed.
- Stay current with Salesforce releases and proactively recommend recent features to clients.

Required Skills & Experience
- 6–8 years of Salesforce functional consulting experience with multiple full-lifecycle implementations.
- Sales Cloud: leads, opportunities, forecasting, territory management, quotes, and sales processes.
- Service Cloud: case lifecycle, omni-channel routing, service console, entitl

📌 Salesforce Functional Consultant (Bengaluru)
🏢 Exalogic Systems and Services
📍 Bengaluru