Department: Digital & Technology (D&T;) SAP Centre of Excellence (SAP CoE)

Work: Hybrid

Job Overview

We are seeking an experienced Sr Analyst SAP Operations with 12-15 years of SAP experience to support and lead global SAP operations across business processes and SAP applications.

The ideal candidate will have robust experience in SAP Application Management Services (AMS), SAP functional operations, service delivery, SAP S/4HANA, SAP Functional, stakeholder management, and continuous improvement.

The role requires functional SAP knowledge with sufficient technical understanding to manage incidents, problems, changes, releases, business process issues, integrations, and operational risks across the global SAP landscape.

The successful candidate will work closely with Business Process Owners, Product Owners, SAP Functional teams, Basis, Security, Integration, Development, Infrastructure, SAP/OEM, and AMS partners to ensure stable, efficient, and business-aligned SAP services.

Key Responsibilities

Global SAP Operations




- Collaborate and support global SAP application operations across Production and Non-Production environments.
- Ensure SAP services are stable, reliable, and aligned with business processes and operational requirements.
- Provide functional oversight across key SAP processes such as Finance, Procurement, Order-to-Cash, Supply Chain, Manufacturing, Warehouse, and other business functions.
- Act as the operational escalation point for critical business process and SAP application issues.
- Analyze incidents from a business process and SAP functional perspective and ensure the appropriate technical teams are engaged for resolution.
- Understand end-to-end SAP process integration and dependencies across functional modules, interfaces, master data, jobs, security, and technical components.
- Work with Functional, Technical, Basis, Security, Integration, and AMS teams to resolve complex cross-functional issues.
- Challenge recurring incidents and ident

📌 Manager - SAP Operations (Bengaluru)
🏢 Diageo
📍 Bengaluru