We are looking for an enthusiastic and result-driven Senior Travel Consultant (Sales) to manage customer inquiries and convert leads into confirmed travel bookings. The role primarily focuses on sales of flight tickets, holiday packages, hotel bookings, and travel-related services while delivering excellent customer support.
Key Responsibilities
Handle inbound and outbound customer inquiries for travel bookings
Convert leads into sales through effective follow-ups and convincing communication
Promote and sell domestic & international flight tickets, hotel bookings, holiday packages, visa services, and travel insurance
Understand customer requirements and suggest the best travel options as per budget and preference
Achieve monthly sales targets and revenue goals
Build robust relationships with customers to generate repeat business and referrals
Manage booking confirmations, cancellations, rescheduling, and refund requests
Coordinate with airlines, hotels, and vendors for smooth booking execution
Maintain customer database, lead status, and sales reports
Resolve customer concerns promptly to ensure customer satisfaction
Required Skills
Strong sales and negotiation skills
Excellent communication and convincing ability
Customer handling and relationship management skills
Good knowledge of travel booking portals and ticketing systems
Ability to work under targets and deadlines
Basic proficiency in MS Excel and email communication
Qualifications
Graduate in any discipline
2–5 years of experience in travel sales, travel consultancy, or ticketing sales
Prior experience in the travel industry will be preferred
Experience:
- Amadeus: 2 years (Required)
- Travel planning: 3 years (Required)