Role & responsibilities : Job Purpose

The Deputy Manager Operations will be responsible for managing and monitoring the day to-day operations of assigned dialysis centres, ensuring productive service delivery, patient satisfaction, operational excellence, regulatory compliance, and achievement of business and clinical support targets.

The role will involve team management, centre performance monitoring, process improvement, data analysis, coordination with support functions, and ensuring compliance with company policies and SOPs.

Key Responsibilities

1. Centre Operations Management
- Manage day-to-day operations of assigned dialysis centres.
- Ensure smooth and uninterrupted dialysis services.
- Ensure centres achieve operational, patient-care, and performance targets.
- Monitor centre productivity, patient flow, staffing, attendance, and service delivery.
- Identify operational gaps and implement corrective actions.
- Ensure compliance with company policies, SOPs, and operational guidelines.

2. Team Management & Leadership
- Supervise, guide,



and mentor centre operational teams.
- Ensure adequate manpower availability as per approved staffing requirements.
- Monitor employee performance and support achievement of individual and centre level targets.
- Conduct regular team meetings and performance reviews.
- Identify training requirements and coordinate with the concerned teams.
- Handle operational grievances and escalate critical matters to management.

3. Patient & Service Quality
- Ensure high standards of patient care and service quality.
- Monitor patient satisfaction and address operational complaints promptly.
- Ensure proper patient registration, scheduling, admission, transfer, exit, and documentation processes.
- Monitor patient additions, exits, and dropouts and take appropriate corrective actions.
- Ensure prescribed dialysis frequency is maintained and inadequate frequency cases are properly justified.
- Coordinate with the Quality/Clinical team to

📌 Deputy Operations Manager (Gwalior)
🏢 Max HR Solutions
📍 Gwalior