Job Title
Asst Manager, Operations

Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role:
Team Leader

DESIGNATION:
Team Leader

LOCATION:
Mumbai

YEARS OF EXPERIENCE:
4 years’ experience

Your key priorities and responsibilities include and not limited to:
Key Responsibilities
- Responsible for the day-to-day supervision of a group of call Centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Regularly impart effective coaching to team members, enabling consistent high-performance delivery




- Identify performance related issues, develop an action plan for improvement and implement corrective action plans
- Ensure service delivered to our customers meets contractual Key
- Performance Indicator (‘KPIs’) and financial expectations.
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies and procedures. Attend required manager development training.
- Promote CNX values- walk the talk and lead by example

Desired Skills
- Associate degree (Graduate) in related field with two to four years of relevant experience preferred.
- Understanding of Mutual funds, NISM 5A certification
- Highly motivated individual wit

📌 Asst Manager, Operations (Mumbai)
🏢 Concentrix
📍 Mumbai