Job Title: Operations & Customer Experience Associate

Company:
Floral Art by Nandini

Location:
RMV 2nd Stage, Bangalore (In-office)

Work Schedule:
Monday – Saturday | 10:00 AM – 6:00 PM

Remuneration:
₹25,000 per month

About the Role

We are looking for a highly organized, proactive, and multi-faceted individual to manage the daily operations of our e-commerce brand. You will be the bridge between our beautiful handmade products and our valued customers. This role is ideal for someone who enjoys a fast-paced environment, has a keen eye for detail, and possesses excellent communication skills.

Key Responsibilities

1. Order Fulfillment & Logistics
- Order Processing:
Manage and fulfill all incoming orders via our e-commerce dashboard.
- Packing Oversight:
Supervise the packing process to ensure every product is securely and aesthetically packaged (reflecting our brand standards).
- Shipping Coordination:
Book shipments with various courier partners and generate shipping labels.
- Logistics Follow-up:




Track shipments daily and proactively resolve any delays or delivery issues with courier partners to ensure timely arrival.

2. Omni-Channel Customer Support
- Direct Interaction:
Act as the primary point of contact for customers across all platforms: WhatsApp, Phone Calls, Email, and Social Media (Instagram/Facebook).
- Issue Resolution:
Handle queries regarding product details, order status, returns, or exchanges with a helpful and skilled "customer-first" attitude.
- Lead Management:
Assist potential customers with inquiries to help convert interest into sales.

3. Operational Support
- Inventory Tracking:
Maintain records of stock levels and order data using Microsoft Excel.
- Data Reporting:
Prepare simple weekly reports on order volumes and delivery performance.

Requirements & Skills
- Technical:
Basic proficiency in
Microsoft Excel
(data entry, simple formulas, sorting).
- Hardware:
Candidate
must own and use their own laptop
for daily use at the office

📌 Operations & Customer Experience Associate (Bengaluru)
🏢 Floral Art By Nandini
📍 Bengaluru