Job Title

Team Lead Administration

Department

Administration / Facilities Management

Industry

BPO / ITES

Job Summary

The Team Lead Administration is responsible for managing and supervising daily administrative operations within a BPO environment. This role involves overseeing facility management, vendor coordination, transportation, security, housekeeping, and employee support services to ensure smooth business operations across shifts in a fast-paced work setting.

Key Responsibilities:

Administrative Operations
- Supervise day-to-day administrative activities and ensure uninterrupted office operations.
- Manage office facilities, seating arrangements, and infrastructure support.
- Ensure the smooth functioning of cafeteria, transportation, housekeeping, and security services.

Team Management
- Lead and guide the administration team across shifts.
- Allocate tasks, monitor team performance, and ensure SLA compliance.
- Conduct regular team meetings and training sessions.

Vendor & Facility Management
- Coordinate with vendors for office maintenance, AMC services,



and procurement activities.
- Monitor vendor performance and ensure timely service delivery.
- Handle facility audits and compliance checks.

Transport & Shift Coordination
- Oversee employee transportation operations for rotational shifts.
- Coordinate transport schedules and resolve employee transportation concerns.
- Ensure safety and compliance in transportation management.

Employee Support
- Address employee administrative queries and handle escalations.
- Support employee engagement activities, events, and wellness initiatives.
- Coordinate onboarding logistics for new employees.

Compliance & Reporting
- Maintain administrative records, invoices, and asset inventories.
- Prepare MIS reports related to administrative expenses and facility utilization.
- Ensure adherence to company policies, health & safety standards, and statutory regulations.
- Ensure timely feedback is obtained from

📌 Administration Team Lead (Chennai)
🏢 T3Cogno
📍 Chennai