- Handle inbound and outbound customer calls professionally.
- Respond to customer queries through phone, email, WhatsApp, chat, or other channels.
- Understand customer concerns and provide accurate and timely solutions.
- Handle complaints and difficult customers with patience and empathy.
- Escalate unresolved or complex issues to the appropriate department.
- Follow up with customers to ensure satisfactory resolution.
- Maintain accurate records of customer interactions and complaints in CRM/ERP systems.
- Provide customers with correct information about products, services, pricing, policies, orders, and processes.
- Process service requests, cancellations, refunds, exchanges, or other customer requirements as applicable.
- Coordinate with sales,



operations, accounts, logistics, and other internal teams to resolve customer issues.
- Collect customer feedback and communicate recurring issues to management.
- Maintain professional customer relationships and contribute to customer satisfaction and retention.
- Meet assigned customer-service KPIs such as response time, resolution rate, and customer satisfaction.

Pay: ₹12,000.00 - ₹13,000.00 per month

Benefits:
- Adaptable schedule
- Life insurance
- Paid time off

Work Location: In person

📌 Customer Care Executive (Kozhikode)
🏢 Nikshan Electronics
📍 Kozhikode