Global Merchant & Network Services (GMNS) | Global Strategy, Operations, & Performance (GSOP)

Department Overview

The Exceptions Governanceteam is part of the Global Merchant & Network Services (GMNS) organization within Global Strategy, Operations, & Performance (GSOP) and is responsible for defining, governing, and monitoring adherence to American Express Merchant and Network policies globally through the administration of exception management governance forums and processes. The team plays a critical role in enabling consistent, compliant experiences across the payments ecosystem for our proprietary and network partners, and our key merchant relationships. Through strong governance, risk management, and data-driven insights, the team partners closely with GMNS leadership, Compliance, Risk, Legal, Operations, partner management and acquisition teams, to embed policy compliance into business decisions and operating models worldwide.

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Role Overview

The Analyst – Exceptions Governance is responsible for the governance of Merchant and Network policy compliance across GMNS,



ensuring exception requests are reviewed in alignment with the American Express Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies, and other applicable policy frameworks.

The role partners across Risk, Compliance, Legal, and business teams to facilitate consistent, risk-informed decision-making, strengthen governance practices, and enable sustainable business growth while protecting the American Express brand.

This is an exciting prospect to influence enterprise governance by supporting cross-functional councils, driving policy oversight, identifying process improvement opportunities, and contributing to the evolution of governance frameworks that balance innovation and risk management.

This is a hybrid role, and will be located in the Cyber 5 office with the rest of GMNS colleagues, and will work a UK hours shift pattern Mon-Thurs and IST local pa

📌 Analyst-Exceptions Governance (Gurugram)
🏢 American Express
📍 Gurugram