Key responsibilities:
- Ownership of service tickets to deliver on training administration transactional processes for SuccessFactors Learning for the following activities:
- Creation and lifecycle management of SuccessFactors learning entities (e.g. Items, Curricula, Instructors etc)
- Assignment and removal of learning entities
- Mark learning complete
- Creation of and lifecycle management of Assessments (quiz and exams)
- Reporting of learning records using standard reports from SuccessFactors Learning
- Create user accounts for myLesson (GSK’s external version of SuccessFactors Learning)
- Execution of monthly/quarterly governance transaction processes
- Delivery of the above activities according to agreed SLAs and quality standards
- Ownership of service tickets to deliver on administration transactional processes for Blend LXP/SAP Jam for the following activities:
- Loading of non-SuccessFactors learning content through standard templates
- Execution of monthly/quarterly governance transaction processes as directed by KGC Technology Manager




- Delivery of the above activities according to agreed SLAs and quality standards
- Work on updating the Myskill capability model by either creating a current model or reviewing the current cycle for updates.
- Identify and implement necessary workarounds to minimize risk and avoid deviations.
- Support SMEs with monthly quality check activities (for experienced associates).
- Create customized reports and dashboards as requested by BUs, including compliance and other periodic reports.
- Assist the L2 myLearning Tech Team in testing myLearning releases and other applications (e.g., AIR portal, Easygenerator).
- Support L&D; Hub (Degreed) service tasks via ServiceNow.
- Deploy multiple language versions of courses using the language selector framework.
- Test and deploy multiple language versions of R&U;/online content courses in the new R&U; template in collaboration with the DLT Team.
- Serve as the primary point of contact for

📌 Associate - Skills and Learning Operations (Bengaluru)
🏢 GSK
📍 Bengaluru