16 Aug
|
Synergy Telecom
|
Noida
16 Aug
Synergy Telecom
Noida
Roles and Responsibility
- Provide technical support to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues related to telecom services.
- Ensure timely resolution of customer complaints and concerns.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Identify and escalate potential issues to senior management.
Job Requirements
- Robust understanding of telecom technologies and protocols.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a fast-paced environment.
- Strong communication and interpersonal skills.
- Experience with customer relationship management software.
- Strong attention to detail and organizational skills.
📌 Technical Support (Noida)
🏢 Synergy Telecom
📍 Noida