Job Responsibilities:

• Provide first and second line support for several systems in the trading support

domain.

• Diagnose and resolve day-to-day live system incidents across a range of systems.

• Take ownership of Major Incident management and associated Problem Management

process.

• Ensure systems are in a healthy status and proactively identify patterns that can cause

issues in future.Liaise with development teams for escalations and hand-

oversMaintain an up-to-date documentation of support processesPrepare operational

stats to identify problematic areas in the systems and work towards improving

systems.Should be versatile with work timings (India and UK hours) along with

providing on-call support on rotation basis.

Required Experience:

• Evident systems analysis skills ideally garnered within an energy, commodity or

similar trading environment.





• Atleast 5 years of experience on a support desk responsible for critical production

applications.

• Experience managing incidents and service requests while providing timely status

updates to business users.

• Should have excellent written/verbal communication skills, analytical and problem-

solving skills.

• Should have a good understanding of technology to be able to add value in

maintenance/scripting and system and process improvements in general.

Required skills:

1. Excellent written/verbal communication/Analytical skills

2. Experience in support/monitoring roles

3. Entry-mid level SQL, Powershell scripting

4. Windows/Unix server management

5. General understanding of software engineering and related technologies

📌 Application Support Engineer (Bengaluru)
🏢 Contango Services
📍 Bengaluru