Job description
Job purpose:
- The incumbent will be on customer contact, garage contact, claim survey pick up and survey arrangement (within in-house limit), assessment and processing of auto claims), queries on claim flow, admissibility. Liability and status ofclaims.
- Manage and take decisions on process and settlement of auto claims over the call based on photographs share d by the customer using technological passement tools available in the claims function. Technical explanation of claim decision, type of settlement and assessments to the customer during the conversation.
- Transfer and reassign major and complex claims to region based on defined allocation parameters in consultation with team leaders and seniors.
- Liaise, and Coordination with CAT-1 Team, regional claims team, garages & surveyors for follow-up endure claims are processed with shortest possible time and dispense the role as the set KPIs.
- To ensure auto claims related queries of customers are directly managed within the claims team and resolve successfully in the shortest possible time.
- Ensure customers are given quick and fast claims service with as much as possible paperless, hassle-free claims journey with minimum documentation, strive to ensure customer experience is at the helm of your responsibility.
- Adopt and work in a digital and digitized work atmosphere using up-to-date and advanced technological enablers.
- The candidate would be placed at one of our PPN garages in the said locations (Bangalore/Hyderabad/Chennai/Pune/Mumbai/Delhi/Amadabad/Kolkata), Where a workstation would be provided in ourpreferred garages.
- The candidate would be shifted to any PPN garage in the same seated location.
- The candidate would be working on weekends (Saturday & Sunday) based on their roster.
KRA’s
Auto -Claims Management 60%
- The candidate will be managing auto claims from inspection to payment.
- To carry out strict 6p checks, verify and tally COL / NOL, check all parameters and make a decisio