Strategic Leadership & Operations Management
- Provide strategic leadership and direction for end-to-end Revenue Cycle Management (RCM) operations, including Medical Billing, Coding, Payment Posting, Accounts Receivable (AR), and Denial Management.
- Develop and execute operational strategies that support organizational growth, client satisfaction, and financial objectives.
- Lead large, cross-functional teams across multiple locations while driving a culture of accountability, performance, and continuous improvement.
- Ensure operational scalability, efficiency, and adherence to quality standards and service-level agreements (SLAs).

Client Relationship Management
- Build and maintain solid client relationships to ensure service excellence and long-term partnerships.
- Serve as the primary escalation point for key client accounts, providing regular business reviews, performance updates, and strategic recommendations.
- Address client concerns proactively and ensure timely resolution of operational issues.




- Drive high levels of client satisfaction by delivering services that consistently meet or exceed expectations and contractual commitments.

Process Improvement & Transformation
- Identify opportunities to improve operational processes, productivity, quality, and cost efficiency.
- Lead initiatives related to automation, digital transformation, and technology adoption to enhance operational excellence.
- Standardize workflows, documentation, reporting, and communication practices across departments and clients.
- Implement best practices, methodologies, and performance frameworks to improve delivery outcomes and operational effectiveness.

Financial & Business Management
- Manage P&L; responsibilities, ensuring revenue growth, cost optimization, and sustainable profitability.
- Oversee departmental budgets, resource allocation, and financial forecasting.
- Monitor operational metrics and financial performance to identify improvement opportunities and mitigate ris

📌 GM / Director RCM (Chennai)
🏢 HC Intellect
📍 Chennai