Drive Reliability, Automation & Scale:
- Design, build, and operate highly reliable, scalable infrastructure for a multi-tenant SaaS platform.
- Automate deployment, provisioning, and operational workflows across cloud infrastructure and applications.
- Develop internal tools, services, and frameworks to improve efficiency and reduce manual effort.
- Participate in a 24x7 follow-the-sun on-call rotation to support critical production systems.

Improve Platform & Infrastructure:
- Contribute to core platform systems by building features, resolving issues, and enhancing reliability.
- Partner with development teams to ensure systems meet availability, performance, and scalability requirements.
- Proactively identify risks, bottlenecks, and failure modes, and implement solutions before they impact customers.

Observability, Incident Management & Resilience:
- Build and maintain observability systems (metrics, logging, tracing, dashboards).
- Define and track Service Level Objectives (SLOs) and reliability metrics.
- Lead or contribute to incident response, root cause analysis,



and blameless postmortems.
- Drive improvements toward self-healing systems and reduced operational toil.

Security & Identity:
- Design and support secure access patterns, including SSO, SAML, and OAuth-based authentication systems.
- Ensure platform services meet security and compliance standards.

Enablement & Collaboration:
- Collaborate across engineering teams, providing guidance, feedback, and hands-on contributions.
- Create and maintain documentation, runbooks, and training materials.
- Mentor engineers and promote best practices in reliability engineering and automation.

Who You Are

Infrastructure Development:
- 812 years of hands-on experience in Site Reliability Engineering (SRE), DevOps, Cloud Infrastructure, or a related platform engineering role, with a proven track record of designing, building, and operating highly available, scalable, and reliable production systems.
- Solid

📌 Site Reliability Engineer (Bengaluru)
🏢 Guidewire Software
📍 Bengaluru