Role Overview

The Training Manager will be responsible for training, upskilling, and improving the service quality of Makeup, Hairstyling, and Saree Draping professionals across assigned cities/regions.

This is a 0-1 category-building role with strong growth potential, requiring a mature and hands-on trainer who can independently build training modules, coach professionals, and establish solid quality standards. The role requires strong ownership, execution capability, and willingness to travel across cities to drive training and partner performance on ground.

Key Responsibilities

Training & Upskilling

• Conduct onboarding, retraining, and upskilling sessions for service professionals.

• Build and continuously improve training modules, SOPs, assessments, and certification frameworks.

• Train partners on new SKUs, techniques, products, hygiene, and customer handling.

• Conduct hands-on demonstrations, skill assessments, refresher trainings, and certifications.

Quality & Performance Improvement

• Identify skill gaps through audits, ratings, NPS, and partner performance.





• Coach professionals to improve service quality, customer experience, and partner performance.

• Track post-training improvement and ensure adherence to defined service standards.

Training Content & Kit Readiness

• Create structured training modules for Makeup, Hairstyling, and Saree Draping.

• Work with Category/Product Business teams to finalize upskilling kits and required products.

• Train professionals on correct product usage, application techniques, and kit hygiene.

Partner & Stakeholder Management

• Build strong relationships with service professionals and support their learning journey.

• Conduct partner FGDs and capture on-ground feedback.

• Coordinate with Category, City, Operations, and Product Business teams for training execution.

• Travel across assigned cities/regions to run trainings, audits, and partner interventions.

Desired Candidate Profile

Experience

• 4+

📌 Training Manager (Delhi)
🏢 Urban Company (UC)
📍 Delhi