Role & responsibilities
- Manage customer queries, complaints, feedback, and service requests through calls, emails, WhatsApp, and other communication channels.
- Maintain accurate and updated customer information in the CRM system.
- Follow up with customers regarding complaints, orders, deliveries, replacements, and other service-related matters.
- Coordinate with Sales, Dispatch, Logistics, Accounts, and other departments for timely resolution of customer issues.
- Monitor open complaints and ensure they are closed within the defined timelines.
- Make regular follow-up calls to customers and maintain proper records of interactions.
- Track customer feedback and identify recurring issues.
- Prepare daily/weekly CRM reports related to customer complaints, resolutions, follow-ups, and pending cases.
- Ensure proper documentation of all customer interactions in the CRM system.




- Escalate critical customer issues to the concerned manager/HOD.
- Support customer retention and relationship-building initiatives.
- Ensure qualified and courteous communication with all customers.

Preferred candidate profile
- Good verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Good follow-up and coordination skills.
- Basic knowledge of CRM software and MS Excel/Google Sheets.
- Ability to manage multiple customer queries simultaneously.
- Good attention to detail and record-keeping skills.
- Positive attitude and ability to work under pressure.
- Strong interpersonal and teamwork skills.

📌 Walk-in || Customer Care Executive (New Delhi)
🏢 Minus 30
📍 New Delhi